1. General

1.1. This Privacy Policy is designed to clarify the types of personal data we gather from players, the reasons behind this data collection, and how we use it to enable their participation in games and provide related services. The terms stated herein form part of the terms stated in Terms and Conditions on Mr. O Casino website, which represents the binding agreement between you and Mr. O Casino.

1.2. By creating a Player Account on the Website, you affirm your acceptance of this Privacy Policy. If you disagree with the terms outlined in this Privacy Policy and choose not to furnish us with the necessary personal information, kindly refrain from using this website.

1.3. We may occasionally update this Policy, and while we will make efforts to inform you of any changes, we suggest that you periodically review this Privacy Policy. Your ongoing utilization of the Website and/or its services will signify your acceptance of the Privacy Policy.

2. The Data We Gather

The Personal Information that we may ask for, use, and process may encompass, but is not limited to:

2.1. All correspondence exchanged with us through the Website, email, web chat, or any other communication methods.

2.2. Any information you furnish when completing forms on our account registration pages, along with any additional data you may submit through the Website or via email. This could encompass details such as your first and last name, date of birth, email address, and phone number.

2.3. The information about your Internet Service Provider, operating system and device type, browser type and browser version, date of your visit, average time spent on our site, pages viewed, information accessed, the Internet Protocol (IP) address used to connect your computer to the Internet and other relevant statistics.

2.4. When you make a withdrawal for the first time, we might ask you for certain document copies to verify your identity. We may subsequently ask for these copies at random to ensure the security of your account. These documents include:

2.5. The front and back of your driving license or any other official government-issued photographic identification.

2.6. Your utility bill (for example gas, electricity, water or telephone) with your name and the address you have registered with us.

2.7. Your website login information, which comprises traffic data, GeoIP location data, browser/device data, weblogs, activity logs, and other traffic-related information stored in our system.

2.8. Entire transaction history of your Player Account, whether it occurs on the Website(s) or through alternative communication channels.

2.9. Documents and verifications we may reasonably request to confirm your account, process deposits or withdrawals, and conduct anti-fraud checks, either proactively or as mandated by applicable regulations. These verifications may encompass items like passport scans, payment receipts, and bank statements, among others.

2.10. Your participation in surveys or any other customer assessments that we may conduct periodically.

We reserve the right ask your registered financial institution to provide information about you should this be requested by higher instances.

3. What We Do with Your Data

We process the above-stated data collected from you to facilitate the delivery of our services. Specifically, we will utilize your data for the following purposes:

3.1. Processing all your transactions.

3.2. Furnishing you with gaming, promotions and all other related services from our website.

3.3. Your IP address is used only to identify you as a player in our casino and to inform us of your online activity here. Your IP address and all activity at our casino remain strictly confidential at all times.

3.4. Providing customer support, which entails aiding in the setup and management of your account.

3.5. Executing necessary verification checks.

3.6. Supplying players with information on promotional offers or sharing similar content from our chosen business partners (only upon your explicit consent).

3.7. Adhering to all legal obligations including anti-money laundering (AML) regulations and counter-financing of terrorism (CFT) regulations.

3.8. Monitoring and investigating transactions to prevent illicit or irregular gaming activities, such as fraud, misuse of terms, money laundering, and other.

3.9. Doing market research assessments (your participation in surveys will be voluntary, and you can always opt out).

3.10. Doing statistical analysis of aggregated data.

4. Cookies Data and Tracking

Cookies are small text files saved onto your computer’s hard drive or memory when you visit our web pages. Such information is sometimes called a web analyst. Cookies are sent to your browser from a website and stored on your device. Most online browsers automatically accept cookies.

You can instruct your browser to refuse or block all cookies or to indicate when a cookie is being sent. However, we recommend that you do not block or delete your cookies because you may not be able to use some portions of our website.

5. Data Transfer

5.1. We commit to safeguarding your personal information and will not engage in its sale, distribution, or communication to third parties. We will only divulge personal data when compelled by a Governing Authority or in compliance with applicable legal provisions within the Governing Law.

5.2. We will ensure the confidentiality of your personal identity and information, and we will never disclose wagering details on behalf of any player.

5.3. Any email or other forms of communication between you and the Casino are confidential and must not be shared or posted on internet forums.

6. Disclosure of Data

At our core, we uphold the principle of not sharing your personal data with third parties. However, we may disclose your Personal Data only upon request from:

6.1. Regulatory bodies in order to meet laws and regulations;

6.2. Governing institutions to prevent or to do investigations of fraud, terms abuse or other activity that is illegal in connection with the Service or may expose you or us to legal liability;

6.3. To protect and defend the rights or property of our company.

7. Security of Data

Mr. O Casino uses the most sophisticated encryption systems to safeguard your personal information and transactions, the same technology that is trusted by major financial institutions around the world. Our security measures are constantly improved in line with technological developments.

8. Third-party Service Providers

We may employ third party companies and individuals to facilitate our website (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. Other Sites

Our Service may include links to websites that are not under our control. Clicking on a third-party link will redirect you to external websites operated by others. We highly recommend that you carefully review the Privacy Policy of each site you visit, as we do not assume responsibility for the privacy policies or practices employed by these external sites.

10. Children’s Privacy

We have no intention of collecting or knowingly gathering information from minors. Minors are defined as individuals under the age of 18/21, depending on the local jurisdiction’s regulations for players. Our services are not designed for or directed towards minors, and this website is intended exclusively for adults.

11. Changes to This Privacy Policy

We retain the authority to modify this Privacy Policy, and we may periodically revise its contents. Although we will make reasonable efforts to inform you about these changes through email or a conspicuous notice on our Service, we recommend that you periodically review this Privacy Policy.

12. Contact Us

For any questions or comments relating to our Privacy Policy, please contact our support team via live chat.